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At ISEE, we are committed to providing you with an excellent shopping experience.We understand the difficulties of shopping online, and we do want you to love your purchases without the stress of being stuck with an item you don't like. If you face any issues with your purchase, we are happy to offer a return & exchange service.

Return & Exchange Conditions:

We gladly facilitate exchanges and returns of unused items within 30 days from the date you've received all your items.

Items must be in their original condition, unused or damaged, including original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.

If the Item has a manufacturing defect or is damaged during shipping, we will cover the return shipping costs. Otherwise, return shipping costs will be the responsibility of the customer.

Return & Exchange Process:

step1: Contact Customer Care

step2: Receive Return Address

step3: Sending Tracking Number

step4: Process Refund or Exchange

Please contact our customer service team by emailing jessie@iseehair.com and provide your order number along with the reason for return and pictures of the item.

Our customer service team will get in touch with you as soon as possible and provide a return authorization and further instructions, including the return address.

After returning the item, please send the tracking number to our email address. Make sure to include your order number on the package.

Once we receive and inspect the returned item, we will send you an email to proceed with the refund or exchange.

Refund Method:

Refunds will be issued back to your original payment method within 1-3 business days. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

If you have any questions, please email E-mail: jessie@iseehair.com first. Thank you!

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